Privacy Policy

Privacy Policy for Monk Nectar®

Effective Date: 1st January 2025
This Privacy Policy describes how Monk Nectar® collects, uses, protects, and discloses information relating to individuals representing our B2B clients, suppliers, and business partners. We are committed to processing personal data in a manner that is lawful, fair, and transparent, in compliance with applicable Indian laws, including the Digital Personal Data Protection Act, 2023 (DPDP Act), upon its full notification.

1. Scope and Application

This policy applies to the personal data we collect through our website www.monkfruit.in, email communications, trade show interactions, procurement processes, and any other channel used to conduct business with our B2B partners.

2. Information We Collect (Personal Data)

Given our B2B focus, the personal data we collect typically relates to your professional identity within your organization. This includes information provided voluntarily by you or your company.

3. Lawful Basis for Processing

We process your Personal Data based on the following lawful bases:

• Consent: Where you provide explicit, free, specific, informed, and unambiguous consent (e.g., subscribing to a newsletter).
• Contractual Necessity: For processing required to fulfill an order, execute a contract, or take steps at your request before entering into a contract (e.g., providing a technical specification sheet).
• Legitimate Interests: For processing necessary for our legitimate business interests, provided they do not override your rights (e.g., fraud prevention, business analysis, direct marketing for similar products).
• Legal Obligation: For processing necessary to comply with a legal or regulatory requirement (e.g., tax reporting, regulatory compliance under FSSAI or other applicable Indian laws).

4. How We Use Your Personal Data

We use the collected information exclusively for purposes consistent with our B2B operations:

• Order Fulfillment: To process and deliver Monk Nectar® products and services.
• Customer Relationship Management (CRM): To manage and maintain your company's account.
• Technical Support: To provide technical data, safety information, and application support for Monk Fruit Extract.
• Communication: To send essential service notifications, invoices, and updates on our ingredient portfolio.
• Marketing: To provide information about new products, market trends, and events similar to those previously requested (you can opt-out at any time).

5. Sharing and Disclosure of Your Personal Data

We will not sell, rent, or trade your personal data. We may disclose your information only to the following trusted third parties, and strictly for the purposes outlined in this policy:

• Service Providers: Third-party logistics and shipping partners to deliver your order.
• Affiliates: Other entities within the Monk Nectar® corporate group for internal business and operational purposes.
• Legal Compliance: Regulatory authorities, law enforcement, or other third parties when required by law or necessary to protect our rights, property, or safety, or the rights, property, or safety of others.

6. Your Rights as a Data Principal (Per DPDP Act Principles)

As a Data Principal, you have the following key rights concerning your personal data:

• Right to Access and Information: The right to request information about the personal data we hold about you and how we process it.
• Right to Correction/Grievance: The right to request correction or updating of inaccurate or incomplete data.
• Right to Erasure (Deletion): The right to request the deletion of your personal data, subject to legal retention requirements.
• Right to Withdraw Consent: The right to withdraw consent for any processing activity based on consent, provided such withdrawal does not affect the lawfulness of processing done prior to the withdrawal.

7. Data Security

We implement reasonable security safeguards, including technical and organizational measures, to protect your personal data from unauthorized access, loss, misuse, or alteration. We regularly review and update our security practices to comply with industry standards and legal requirements.

8. Data Retention

We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purpose of satisfying any legal, accounting, or reporting requirements (e.g., retaining sales records for tax purposes for the legally mandated period in India).

9. Use of Cookies and Tracking Technologies

Our website uses 'cookies' and similar tracking technologies to enhance your experience, analyze website traffic, and understand which content is most relevant to B2B users. You have the option to accept or refuse these cookies via your browser settings. Note that refusing cookies may limit some features of the website.

10. Grievance Redressal / Data Protection Officer

For any queries, requests to exercise your rights, or grievances related to this Privacy Policy or our data processing practices, please contact our customer support.

We will acknowledge your request within 7 days and work to resolve your grievance within a reasonable timeframe.

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised "Effective Date." We encourage you to review this policy regularly.